Privacy Policy
Introduction
Sweet Surprise Cupcakes values your privacy. This Privacy Policy explains how we collect, use, and protect your information when you visit our website, place an order, or interact with us.
By using our website, you agree to the practices described below.
Information We Collect
We may collect the following information:
- Personal Information: Name, email, phone number, billing/shipping address, payment details.
- Order Information: Items purchased, delivery/pickup preferences, custom cake details.
- Technical Information: Browser type, IP address, and cookies (to improve site functionality).
- Optional Information: Photos or notes submitted for custom cake orders.
How We Use Your Information
We use your information to:
- Process and deliver your orders.
- Communicate with you about your order status.
- Send updates about weekly menus, promotions, or rewards (if you opt-in).
- Improve website performance and customer experience.
- Comply with legal obligations
Sharing Your Information
We do not sell, trade, or rent your personal information. We may share limited information only with:
- Service providers (e.g., payment processors, delivery partners) to fulfil your order.
- Legal authorities if required by law.
Cookies & Tracking
Our website may use cookies to:
- Save your cart items between visits.
- Remember login preferences (if applicable).
- Track website traffic to improve functionality.
You can disable cookies in your browser settings, but some site features may not work properly
Data Security
We take reasonable steps to protect your personal information from unauthorized access, loss, or misuse. However, no system is 100% secure. By using our website, you acknowledge this risk.
Your Choices
- You may unsubscribe from promotional emails at any time.
- You may request to update or delete your personal information by contacting us directly.
Children’s Privacy
Our website is not directed to individuals under 13. We do not knowingly collect personal information from children.
Changes to This Policy
We may update this Privacy Policy from time to time. Updates will be posted on this page with the new effective date.
Contact Information
For questions regarding these Terms & Conditions, please contact us at:
- Email: info@sweetsurprisecupcakes.com
- Phone: (888) 488-6067
- Location: Greater Grand Crossing, Chicago IL